Patient and Family Resources

Patient and Family Resources

At Seton Medical Center Harker Heights, we recognize that you are entrusting us with your care. Our goal is to make your experience as comforting and positive as it can be by keeping you informed and by inviting you and your family to actively participate on your health care team. 

We pledge to:

  • Explain your care and treatment
  • Listen to your thoughts, questions and concerns
  • Ask you if you have any safety concerns and take steps to address them
  • Ask you about your pain and keep you as comfortable as possible
  • Check your identity before medications, procedures and treatments
  • Clean our hands before working with you
  • Welcome your feedback

We ask you or your loved one to:

  • Ask questions
  • Be a good communicator — be clear and accurate about your medical history and current medications
  • Speak up if you have concerns
  • Check the information on your identification band for accuracy
  • Clean your hands often and remind your family and visitors to do the same
  • Let us know if we do not carry out our pledge

We look forward to serving your needs and be sure to ask for patient and family guidelines during your stay at Seton Medical Center.

Patient Bill of Rights

PATIENT RIGHTS (a) Patient rights requirements for all hospitals. (1) A hospital shall adopt, implement, and enforce a policy to ensure patients’ rights. The written policy shall include: (A) the right of the patient to the hospital’s reasonable response to his or her requests and needs for treatment or service, within the hospital’s capacity, its stated mission, and applicable law and regulation; (B) the right of the patient to considerate and respectful care: (i) the care of the patient includes consideration of the psychosocial, spiritual, and cultural variables that influence the perceptions of illness; (ii) the care of the dying patient optimizes the comfort and dignity of the patient through: (I) treating primary and secondary symptoms that respond to treatment as desired by the patient or surrogate decision maker; (II) effectively managing pain; and (III) acknowledging the psychosocial and spiritual concerns of the patient and the family regarding dying and the expression of grief by the patient and family; (C) the right of the patient, in collaboration with his or her physician, to make decisions involving his or her health care, to include the following: (i) the right of the patient to accept medical care or to refuse Read More> (Download PDF) Texas Administrative Code (TAC), Patient Rights, Chapter 133.42 

Section 1557 of Affordable Care Act Notice of Non-Discrimination and Accessibility Requirements PDF

Advance Directives

Administration of Aging

www.aoa.gov

Caregiver Resources From the Administration on Aging

Caregiving.com

www.caregiving.com

Online support groups and articles on caregiving.

Children of Aging Parents

800-227-7294
www.caps4caregivers.org
Information, referrals and support for caregivers of the elderly and chronically ill.

Eldercare Locator

800-677-1116
www.eldercare.gov
Help with locating aging services throughout the U.S.

Medicare

www.medicare.gov
Official U.S. government site for people with Medicare

National Alliance for Caregiving

www.caregiving.org
Support for family caregivers and the professionals who serve them

National Family Caregivers Association

800-896-3650
www.nfcacares.org
Support for caregivers of chronically ill, aged, or disabled loved ones.

Bell County Community Health Needs Assessment