To file a complaint or concern with Seton Medical Center Harker Heights, you may also contact the Ethics Point Hotline at 800-633-2939 and may opt to remain anonymous at your discretion.
For grievances regarding civil rights discrimination, please submit your complaint in writing with your name, your address, a description of the alleged discriminatory actions and the resolution sought to the following:
Seton Medical Center Harker Heights
Compliance and Privacy Officer
850 W. Central Texas Expressway, Harker Heights, TX 76548
To report a complaint or a concern regarding patient safety or quality of care, please contact a Seton Medical Center Harker Heights employee or manager at any time. If your complaint or concern is not resolved to your satisfaction, please contact Patient Advocacy at 254-680-6327.
You may also submit a complaint directly to the following governmental agencies:
Health Facility Licensing and Compliance Division
Texas Department of Health
1100 West 49th St., Austin, Texas 78756
Fax: 512-834-6653 | Complaint Hotline: 888-973-0022
You may also submit a complaint or concern about patient safety and quality of care to one of the following organizations. When calling TMF request a Quality of Care review or ask for the Quality Improvement Organization.
TMF Health Quality Institute [complaints or concerns for people with Medicare in Texas]
Review and Compliance Bridgepoint I, Suite 300, 5918 West Courtyard Dr., Austin, TX 78730-5036
Beneficiary complaint helpline: 800-725-8315 | Phone: 800-MEDICARE (800-633-4227)
Commission on Accreditation of Rehabilitation Facilities (CARF)
6951 E. Southpoint Rd., Tucson, AZ 85756
Phone: 520-325-1044 | Toll-Free: 888-281-6531 voice/TTY or toll-free voice 866-510-2273 | Fax: 520-318-1129
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd., Oakbrook Terrace, IL 60181
Fax: 630-792-5636
By web: www.jointcommision.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page. Email: complaint@jointcommission.org
Healthcare Quality
Texas Health and Human Services Commission
P.O. Box 14937, Austin, TX 78714-9347
Complaints Concerning Physicians
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists and surgical assistants may be reported for investigation at the following address:
Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610 | P.O. Box 2018, MC-263, Austin, Texas 78768-2018 800-201-9353